Pepy policies
Returns
Effective 12 August 2026
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may be entitled to a replacement or refund and compensation for other reasonably foreseeable loss or damage. If a failure is not major, you may be entitled to have the failure remedied within a reasonable time.
Damaged, defective or incorrect items
Contact us promptly with your order number and details if an item arrives damaged, defective or incorrect. We may request photographs or other information reasonably required to assess the issue and provide an appropriate remedy.
Change-of-mind returns
Because product integrity, storage conditions and chain of custody cannot be verified after dispatch, we generally do not accept change-of-mind returns. This restriction does not limit any rights or remedies available under the Australian Consumer Law.
Returning an item
Please contact us before returning an item so we can provide instructions. Do not send products back without authorisation.